How do I get an update on my order ?
As we are a drop ship platform and do not hold any stock, deliveries are the responsibility of each individual distributors selling wine on Wholsale.Cellars.com.au.
Upon completing your payment transaction, the winery or distributor is automatically sent your order via email .
In most cases, wines are dispatched from wine distributor within 24 hours of receiving your order. Once the wine is despatched from their warehouse, you may receive an email confirming the date of despatch, tracking number and shipping provider (Australia Post, Fastway, etc). Not all wine distributors are able to provide tracking order numbers as their Third Party Logistics (3PL) provider does not have this capability.
During busy periods, despatch may take longer depending on the wine distributor. Delivery time from dispatch remains the responsibility of each individual winery yet are typically 7 to 10 days.
Why do some orders take longer than others ?
Delivery times will vary depending on which state the wine distributors is warehousing the wine. Deliveries from warehouses in one state to your licenced premises in another state can take up to 10-12 days . Major courier carriers including Australia Post do have delays depending on where you are located.
Shipping rates are provided to Cellars.com.au by the wineries and passed to our customers at cost. It does happen that wines can be damaged in transit and if so, we will notify you. If you provide an incorrect shipping address at the time of order, please contact us directly. Where possible, please include a mobile phone number of the person receiving the wine so Australia Post or the courier can contact you.
Who can accept the wine delivery if I am not available?
All wine distributors on Wholesale.Cellars.com.au are required by law to adhere to Responsible Service of Alcohol guidelines and deliveries will only be made to licenced premises and to persons over the age of 18 years. If there is any doubt about the age of the recipient on delivery, Australia Post or courier delivery drivers must ask for photographic ID. If that recipient is unable to produce appropriate ID, then the delivery driver will be unable to leave the wine.
Do you have same day delivery?
No. As wines are packed and shipped from each individual wine distributor, same day shipping is not possible. It is important to also remember that deliveries can range from 5 to 10 days depending on couriers and shipping destination.
Can I have wines delivered outside of Australia?
No. All deliveries are only within Australia.
Do you deliver everywhere in Australia?
Mostly. Wine distributors listing on Cellars.com.au have the option of where they ship to. If your order is placed and the wine distributor will not process the order, we will notify you and refund your payment.